TERMS OF SERVICE

TERMS OF SERVICE – KYNXY™ (Operated by Valense LLC)

Effective Date: [Insert launch date]

OVERVIEW
Welcome to KYNXY™ (“we”, “us”, or “our”), operated by Valense LLC, 16192 Coastal Highway, Lewes, DE 19958, USA.
We operate the online store available at kynmen.com (the “Site”) and provide related services, content, and products (the “Services”).
Our Services are powered by Shopify. By accessing or purchasing from the Site, you agree to these Terms of Service (“Terms”) and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services. These Terms form a legally binding agreement between you and Valense LLC.

1. AGE AND ELIGIBILITY
By using our Services, you confirm that you are at least 18 years old (or the age of majority in your country) and legally capable of entering into binding agreements.

2. PRODUCTS AND INFORMATION DISCLAIMER
Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
All product descriptions, ingredient lists, and information on the Site are provided for general informational purposes only and should not be considered medical advice.
You should consult your healthcare provider before using any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

We reserve the right to modify formulations, packaging, or pricing without notice. In the event of a material change to any product that affects an active subscription, we will notify affected customers before renewal.

3. ORDERS AND ACCEPTANCE
Placing an order constitutes an offer to purchase. Orders are accepted only once payment has been successfully processed and confirmed.
We reserve the right to refuse or cancel any order for reasons including product unavailability, suspected fraud, or violation of these Terms.

All purchases are subject to our Return & Refund Policy.
Products are for personal use only and may not be resold or distributed commercially.

4. PRICING, TAXES, AND BILLING
Prices displayed on our Site include VAT where applicable. Taxes, duties, and shipping fees will be shown at checkout.
We may change prices at any time before an order is confirmed. Promotions or discount codes are subject to their own terms.

You agree to provide accurate billing, shipping, and contact information and authorize us (through Shopify Payments or another processor) to charge your chosen payment method for all orders, including subscription renewals.

5. SUBSCRIPTIONS AND RECURRING BILLING
By purchasing a subscription, you agree that it will renew automatically at the selected frequency (default every 30 days) until canceled.
Your payment method will be charged approximately 7 days before your next renewal to ensure timely shipping.

You can pause, skip, extend (for example, to 35 or 40 days), or cancel your subscription anytime before the next billing date by logging into your account or contacting us at support@kynmen.com.

Renewal charges are final once processed.
We reserve the right to update product ingredients, packaging, or pricing. In the event of a material change, subscribers will be notified before renewal.

6. SHIPPING AND DELIVERY
We currently ship within Europe and selected international locations. Shipping times vary depending on destination and carrier.
All delivery times shown are estimates and not guaranteed.
Once your order is handed to the carrier, title and risk of loss transfer to you.

We are not liable for customs delays, import taxes, or duties applicable in your country.

7. RETURNS AND REFUNDS
Our Return & Refund Policy forms part of these Terms and can be found here: [insert link].

Key points:

  • Returns accepted within 30 days of delivery if unopened and unused.

  • Opened or used supplements cannot be returned for safety reasons.

  • Damaged or incorrect items will be replaced or refunded upon verification.

  • Subscription renewals are final once processed.

  • EU customers may cancel within 14 days under the EU Consumer Rights Directive.

8. QUALITY-RELATED ISSUES
We stand behind the quality of our formulations.
If you believe there is a quality-related issue with your order, contact us at support@kynmen.com with your order number and details.
Our team will review and, if appropriate, issue a replacement or refund.

9. INTELLECTUAL PROPERTY
All content on this Site—including text, trademarks, logos, product names, and imagery—is the property of Valense LLC or its licensors and is protected by intellectual property laws.
You may not use or reproduce our materials without prior written permission.

10. DATA PROTECTION AND PRIVACY
We process personal data in accordance with the EU General Data Protection Regulation (GDPR).
By using our Services, you consent to the collection and processing of your personal information as described in our Privacy Policy.
Your data may be transferred to and processed by Shopify and other service providers located outside the EU under legally compliant safeguards.

11. ASSUMPTION OF RISK AND LIMITATION OF LIABILITY
By purchasing or using our products, you acknowledge that dietary supplements affect individuals differently depending on age, genetics, lifestyle, and health status. You assume full responsibility for your own use of the products, including any adverse reactions or outcomes.

To the maximum extent permitted by law, Valense LLC, its affiliates, and employees shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or connected to the use, misuse, or inability to use our products, whether based on contract, tort, negligence, strict liability, or otherwise.

You agree that your exclusive remedy for any claim arising out of or relating to the products or Services is limited to the amount you paid for the product.

Our products are intended for use only as directed on the label. Do not exceed recommended dosages. If you experience any adverse reaction, discontinue use immediately and consult a qualified healthcare provider.

Nothing in these Terms excludes or limits liability where it cannot legally be excluded, including for death or personal injury caused by negligence or fraud.

12. INDEMNIFICATION
You agree to indemnify and hold harmless Valense LLC, its affiliates, officers, and employees against all claims or damages arising from your misuse of our Services or violation of these Terms.

13. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of Delaware, United States.
However, if you are a resident of the European Union, you also benefit from mandatory consumer protection rights provided by the laws of your EU country of residence.
Disputes may be brought before the competent courts of your habitual residence.

14. CHANGES TO TERMS
We may modify these Terms at any time. Updates will be posted on this page, and material changes will be communicated via email or site notice.
Your continued use of the Services constitutes acceptance of the revised Terms.

15. CONTACT INFORMATION
Questions regarding these Terms should be sent to support@kynmen.com.

KYNXY™ (Operated by Valense LLC)
16192 Coastal Highway
Lewes, DE 19958
United States
Company File Number: 10083805